WebInteractive
is a Web-based, real-time Server Software remote support tool that provides
a simple way for support professionals to quickly manage and resolve online
PC support requests. WebInteractive provides all the tools needed to manage
a queue of online requests, communicate with customers online, monitor
a remote PC and control a remote customer's PC to resolve issues.
Using WebInteractive, support professionals can…
Manage multiple support requests from an online queue of customers
Communicate with customers in real-time via voice or keyboard chat
View a remote customer's PC and monitor activity
Illustrate and annotate problems using an online whiteboard
Conduct a remote control session and operate a remote customer's PC
Upload customer files for analysis, or download software patches
Restore a remote user's PC to a previously working configuration
Direct a remote customer to a Web site using co-browse features
As a result, WebInteractive allows support professionals to quickly and easily resolve customer support issues by allowing them to focus more on solving problems and educating customers and less on visualizing problems and blindly guiding customers toward a solution.
WebInteractive for e-Sales
Increasingly, companies are recognizing the value of strong customer relationships and are investing time and money in CRM strategies. WebInteractive for e-Sales can leverage this investment by enabling companies to add real-time, live customer service or product demonstrations to their online initiatives in an effort to help reduce sales cycles, close sales, reduce operating costs and resolve sales questions.
Statistics show that 94 percent of visitors to e-commerce sites will not buy online if that the site lacks interactive customer service features such as live chat or instant callback, and 35 percent of Internet shoppers say they'd be willing to spend more money online if they could speak to a customer service rep. In addition, Nielsen research estimates that over 2/3 of all web shopping carts are abandoned.
Would you like more sales and pricing information?
e-mail: sales@blueloop.net
phone: +44 (0) 1460-271055
"The ROI factor to date is the 50-70%
reduction in call time on a per call basis. And, WebInteractive has had
more positive impact on our ability to provide top notch customer service
than any other customer service tool we have implemented"
—Chris Vandivere
Professional Services Group, Engraphix Imaging Systems
